Return Policy

We want you to be completely satisfied with your purchase from Cleorix. If for any reason you are not satisfied, you may return your order within 14 days of receiving it, in accordance with the consumer protection laws applicable in the Czech Republic, Hungary, Slovakia, and Slovenia.

1. Your Right of Withdrawal

As a consumer, you have the right to withdraw from the purchase contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may use the contact email address provided on our website.

2. Conditions for Return

To be eligible for a return, the following conditions must be met:

• The product must be returned within 14 days of delivery.
• The product must be in its original packaging and in the same condition as you received it.
• The product must be unused and undamaged.
• You must provide proof of purchase (order confirmation or delivery note).

Please note that for hygiene reasons, opened or used food supplements cannot be returned unless they are defective or damaged upon arrival.

3. How to Return Your Order

4. Refund Process

Once we receive your returned product and verify that it meets the return conditions, we will process your refund within 14 days.

Refunds will be issued using the same payment method used for the original purchase:

• Cash on delivery: Refund will be processed via bank transfer to the account details you provide.

Please note that we may withhold the refund until we have received the returned goods or until you have provided evidence of having sent them back, whichever is earlier.

5. Return Shipping Costs

The cost of returning the product is your responsibility, unless the product is defective or damaged upon arrival. In such cases, we will cover the return shipping costs.

We recommend using a tracked delivery service for returns, as we cannot be held responsible for returns that are lost or damaged in transit.

6. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately (within 48 hours of delivery) and provide:

• Your order number.
• A description of the damage or defect.
• Photographic evidence of the damaged or defective product.

We will arrange a replacement or refund as quickly as possible.

7. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Products that have been opened or used for hygiene reasons.
• Products that are not in their original packaging.
• Products that have been damaged due to misuse or negligence.

8. Legal Compliance

This Return Policy is governed by and complies with the consumer protection laws of the Czech Republic, Hungary, Slovakia, and Slovenia, as well as applicable European Union consumer protection directives.

Nothing in this Return Policy affects your statutory rights as a consumer under applicable law.

9. Contact

If you have any questions about our Return Policy or need assistance with a return, please contact us via the email address provided on our website.